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Last updated: 2026
Thank you for your interest in Modaltrans. We take the protection of your personal data seriously and comply with applicable data protection law, in particular the EU General Data Protection Regulation (GDPR), the UK GDPR and Data Protection Act 2018, and applicable United States state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).
If you wish to make use of the services provided by Modaltrans via our website (modaltrans.com) or our logistics software platform, it may be necessary to process personal data. Where processing is necessary and there is no other legal basis for it, we obtain your consent. The processing of personal data such as your name, address, e-mail address or telephone number is always carried out in accordance with the GDPR and the country-specific data protection rules applicable to Modaltrans. Through this Privacy Policy we inform you about the nature, extent and purpose of the personal data we collect, use and process, and about your rights. We have implemented technical and organisational measures to protect the personal data processed via our website and platform, although internet-based transmissions can never be guaranteed to be completely secure; you are always free to contact us by alternative means, for example by telephone.
The use of the Modaltrans website is generally possible without providing personal data. Certain features of our platform require you to register or create an account.
This Privacy Policy uses terminology defined by the GDPR. We explain the key terms below so that this policy is legible and understandable to visitors, customers and business partners.
Personal data means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to that person.
Data subject is any identified or identifiable natural person whose personal data is processed by the controller.
Processing is any operation performed on personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, restriction, or erasure.
Restriction of processing is the marking of stored personal data with the aim of limiting its processing in the future.
Profiling means any automated processing of personal data used to evaluate certain personal aspects of a natural person, in particular to analyse or predict aspects concerning that person's performance, economic situation, interests, reliability, behaviour, location or movements.
Pseudonymisation is the processing of personal data such that it can no longer be attributed to a specific data subject without additional information, provided such additional information is kept separately and subject to technical and organisational measures.
Controller is the natural or legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Processor is a natural or legal person which processes personal data on behalf of the controller.
Recipient is a natural or legal person, public authority, agency, or other body to which personal data is disclosed, whether a third party or not.
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor, and persons authorised to process personal data under the direct authority of the controller or processor.
Consent is any freely given, specific, informed and unambiguous indication of your wishes by which you, by a statement or clear affirmative action, agree to the processing of your personal data.
The controller for the purposes of the GDPR, the UK GDPR, and other applicable data protection law is:
Modaltrans Turkey (Modaltrans Ltd.)
Orhantepe Mah, Üsküdar Cad No 155/81, Istanbul, Türkiye
Phone: +90 216 445 11 12
Modaltrans UK
284 Chase Road, A Block, 2nd Floor, London, N14 6HF, United Kingdom
Phone: +44 20 3411 1185
Email: hello@modaltrans.com
Our website uses cookies. Cookies are text files stored on your device via your internet browser. Many websites and servers use cookies. Many cookies contain a unique cookie ID, which allows our website to recognise your specific browser and distinguish it from other browsers.
Through the use of cookies, we can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting, for example remembering your preferences between visits.
You may, at any time, prevent the setting of cookies through our website by adjusting the settings of the internet browser you use, and may thus permanently deny the setting of cookies. Already-set cookies may be deleted at any time via your browser. If you deactivate cookies, not all functions of our website may be usable. For full details of the specific cookies we use, please see our Cookie Policy.
Our website collects general data and information each time the website is accessed. This general data is stored in server log files and may include: (1) the browser types and versions used, (2) the operating system used, (3) the website from which an accessing system reaches our website (referrer), (4) the sub-pages accessed, (5) the date and time of access, (6) an IP address, (7) the internet service provider of the accessing system, and (8) other similar data used in the event of attacks on our information technology systems.
We do not draw conclusions about you from this general data. This information is used to (1) deliver the content of our website correctly, (2) optimise our website's content, (3) ensure the long-term viability of our IT systems, and (4) provide law enforcement authorities with information necessary for prosecution in case of a cyber-attack. This anonymous data is analysed statistically to improve data protection and data security, and is stored separately from any personal data you provide to us.
You have the option to register for an account on our platform, providing personal data, in order to make full use of our services. The personal data you enter is collected and stored for our internal use for the purposes described in this policy. We may transfer this data to processors who also use it for an internal purpose attributable to us.
When you register, your IP address, the date and time of registration are also stored. This is necessary to prevent misuse of our services and, where necessary, to investigate committed offences. This data is not passed on to third parties unless there is a legal obligation to do so or the disclosure serves the purpose of criminal prosecution.
Registration is intended to allow us to offer you content or services that, by their nature, can only be offered to registered users. You are free to change the personal data provided at registration at any time, or to have it deleted entirely, by contacting us at the details in Section 2.
We will, at any time, provide information on request as to what personal data we hold about you, and we will correct or erase personal data at your request, insofar as there is no statutory retention obligation. You may contact us at any time using the details in Section 2.
Our website gives you the opportunity to subscribe to our newsletter. The sign-up form determines what personal data is transmitted when you subscribe.
We may inform customers and business partners by newsletter about our services. Our newsletter is only sent if (1) you have a valid e-mail address and (2) you have signed up for the newsletter. A confirmation e-mail is sent using a double opt-in procedure to verify that you, as the owner of the e-mail address, are authorised to receive the newsletter.
When you register for the newsletter, we also store the IP address of the system used at the time of registration, along with the date and time. This is necessary to be able to trace any possible misuse of your e-mail address at a later date, and serves our legitimate interest in legal protection.
Personal data collected as part of newsletter registration is only used to send the newsletter, unless you have separately consented to further use. This data is not transferred to third parties. You may unsubscribe from the newsletter at any time, using the unsubscribe link in each newsletter, via your account settings, or by contacting us directly.
Our newsletters may contain tracking pixels: miniature graphics embedded in HTML e-mails that enable log file analysis. This allows a statistical analysis of the success of our e-mail communications. Based on the embedded tracking pixel, we may see if and when an e-mail was opened, and which links within it were followed.
This data is used to optimise the shipping of the newsletter and to better tailor future newsletter content to your interests. This data is not passed on to third parties. You may revoke your consent to this tracking at any time, and doing so is treated as an unsubscribe from the newsletter.
Our website uses Pipedrive, a customer relationship management service provided by Pipedrive Inc. (Paldiski mnt 80, 10617 Tallinn, Estonia) ("Pipedrive"), to provide the functionality of our contact and enquiry forms. In order to provide this functionality, the details you provide (such as your name, e-mail address, phone number, company name, and message) are sent to and processed by Pipedrive, and made available to our sales and support teams. The legal basis for this processing is Art. 6(1)(f) GDPR (legitimate interest in responding to enquiries) or, where applicable, Art. 6(1)(b) GDPR (steps towards a contract). Personal data may be transferred to Pipedrive's servers, including outside the EEA/UK; where this occurs, appropriate safeguards apply as described in Section 22 (International data transfers). Further information can be found in Pipedrive's privacy policy: https://www.pipedrive.com/en/privacy. Instead of using the contact form, you may of course contact us directly by e-mail at hello@modaltrans.com. Personal data you send us by e-mail or contact form is stored for the purpose of processing your enquiry and is not passed on to third parties beyond what is described in this policy.
Certain features of the Modaltrans platform may require verification of your account, for example by confirming a phone number or e-mail address, in order to offer you services that, by their nature, can only be provided to verified users. You are free to have the verification information you provided deleted from our records at any time, though you may lose your verified status as a result.
Where you or your organisation is a customer of the Modaltrans platform, we process operational data submitted to the platform (such as shipment, booking, customs, warehouse, and finance records) in accordance with the applicable customer agreement. Where such data includes personal information about your employees, contractors, or business contacts, your organisation acts as the data controller and Modaltrans acts as a data processor on your behalf, under a separate data processing agreement available on request. We process personal data only to the extent necessary for the use of our website and platform.
We process and store personal data only for the period necessary to achieve the purpose of storage, or as far as this is permitted by applicable law. If the storage purpose no longer applies, or a legally prescribed storage period expires, personal data is routinely blocked or erased in accordance with legal requirements.
You have the right to obtain from us confirmation as to whether personal data concerning you is being processed. You may contact us at any time using the details in Section 2.
You have the right to obtain from us, free of charge, information about your personal data stored with us and a copy of this information, including: the purposes of processing; the categories of personal data concerned; the recipients or categories of recipients; the envisaged storage period or the criteria for determining it; the existence of your rights to rectification, erasure, or restriction, or to object; the right to lodge a complaint with a supervisory authority; the source of the data where it was not collected from you; and the existence of any automated decision-making, including profiling, together with meaningful information about the logic involved.
You have the right to obtain from us, without undue delay, the rectification of inaccurate personal data concerning you, and to have incomplete personal data completed.
You have the right to obtain from us the erasure of your personal data without undue delay where, among other grounds: the data is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other legal basis for processing; you object to processing and there are no overriding legitimate grounds; the data has been unlawfully processed; or erasure is required to comply with a legal obligation.
You have the right to obtain restriction of processing where, among other grounds: you contest the accuracy of the data; the processing is unlawful and you oppose erasure; we no longer need the data but you require it for legal claims; or you have objected to processing pending verification of overriding grounds.
Where processing is based on consent or on a contract and is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format, and to transmit it to another controller.
You have the right to object, on grounds relating to your particular situation, to processing based on our legitimate interests. If we process your personal data for direct marketing purposes, you have the right to object to such processing at any time, including related profiling, free of charge.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, subject to the exceptions set out in Article 22 GDPR.
You have the right to withdraw your consent to the processing of your personal data at any time, with effect for the future.
Subject to certain exceptions, you have the right to: know what personal information we have collected, used and disclosed about you; request deletion of your personal information; request correction of inaccurate personal information; and not be discriminated against for exercising these rights. Modaltrans does not sell personal information and does not share personal information for cross-context behavioural advertising, so there is currently no need to submit a "Do Not Sell or Share My Personal Information" request. We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.
If you are a resident of a US state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, or Utah), you may have similar rights to access, correct, delete, and port your personal information, and to opt out of targeted advertising or profiling, to the extent applicable to our processing activities.
To exercise any of these rights, please contact us using the details in Section 2. We will respond within the timeframe required by applicable law and may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with your local supervisory authority, such as the UK Information Commissioner's Office or the data protection authority in your EU member state.
We collect and process the personal data of job applicants for the purpose of the application process, including where applications are submitted electronically by e-mail or via a web form. If we conclude an employment contract with an applicant, the data transmitted is stored for the purpose of the employment relationship in compliance with applicable law. If we do not conclude an employment contract, application documents are deleted within a reasonable period after notification of the rejection decision, unless a longer retention is required by law or is necessary to establish, exercise, or defend legal claims.
Our pages may include plugins of the social network Facebook, operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. You can recognise Facebook plugins by the Facebook logo or "Like" button. When you visit our pages, such a plugin establishes a connection between your browser and Facebook's servers, and Facebook may receive information that you have visited our site together with your IP address. If you are logged into Facebook and interact with the plugin, this may be linked to your Facebook profile. We have no knowledge of the content of the data transmitted or its use by Facebook. Further information is available in Facebook's data policy at https://www.facebook.com/privacy/policy/. If you do not want Facebook to associate your visit to our site with your account, please log out of Facebook before visiting our pages.
We may use Google Ads, an online advertising service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), to promote our website by displaying advertisements on third-party websites and in Google search results. If you reach our website via a Google advertisement, a conversion cookie may be stored on your device by Google. This cookie loses validity after a limited period and does not identify you personally; it is used to track whether certain pages on our website were accessed following an ad click. The data collected is used to compile visit statistics and evaluate the success of our advertising. Neither we nor Google receive information that identifies you personally through this process. You may object to this tracking at any time by adjusting your browser cookie settings or via Google's advertising settings at https://myadcenter.google.com. Further information is available in Google's privacy policy at https://policies.google.com/privacy.
We use Google Tag Manager, a tag management service of Google Ireland Limited, to deploy tags and scripts on our website, including, where enabled, Google Analytics, a web analytics service. Google Analytics uses cookies placed on your device to help us analyse how visitors use our site. Information generated by these cookies about your use of the website is transmitted to and stored by Google, including on servers in the United States. IP addresses are anonymised or truncated where required by applicable law. On our behalf, Google uses this information to evaluate your use of our website, compile reports on website activity, and provide other services relating to website activity and internet usage. The IP address transmitted as part of Google Analytics is not combined with other Google data.
You may refuse the use of cookies by adjusting your browser settings, and you can prevent Google from collecting and processing the data generated by the cookie (including your IP address) by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout.
Our website may integrate components of LinkedIn Corporation, 1000 W Maude Ave, Sunnyvale, CA 94085, USA, and, for users outside the United States, LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. When you visit a page containing a LinkedIn component, your browser is prompted to download a representation of that component from LinkedIn's servers, and LinkedIn receives information that you have visited the relevant page of our website. If you are logged into LinkedIn at the same time, this information may be linked to your LinkedIn account. You can prevent this by logging out of LinkedIn before visiting our website. LinkedIn's privacy policy is available at https://www.linkedin.com/legal/privacy-policy, and its cookie policy at https://www.linkedin.com/legal/cookie-policy.
We use Postmark, a transactional and marketing e-mail delivery service provided by ActiveCampaign, LLC (d/b/a Postmark), 1 N Dearborn St, Chicago, IL 60602, USA, to send our newsletter and service-related e-mails. When working with Postmark, we rely on its data protection and security commitments. Postmark manages information about which e-mail addresses a message was sent to, when it was sent, whether it was delivered, and whether the message and any links it contains were opened, and stores this information on our behalf. Postmark has undertaken to use this data only to provide its service to us. Further information about data protection at Postmark can be found here: https://postmarkapp.com/privacy-policy.
For the administration of customer and enquiry data, we use Pipedrive, a cloud-based customer relationship management service provided by Pipedrive Inc. (Paldiski mnt 80, 10617 Tallinn, Estonia). You can object to the use of Pipedrive for your personal data at any time in writing (e-mail or letter), with effect for the future. Further information on data protection at Pipedrive can be found here: https://www.pipedrive.com/en/privacy.
We may use the Sentry service, provided by Functional Software, Inc. d/b/a Sentry, 45 Fremont Street, 8th Floor, San Francisco, CA 94105, USA, to monitor the technical stability of our website and platform and to detect software errors. Sentry serves this purpose alone and does not evaluate data for advertising purposes. Technical data, such as device information or the time of a failure, is collected and used only to improve the reliability of our services. Further information is available in Sentry's privacy policy: https://sentry.io/privacy/.
With your consent, Pipedrive may also be used to analyse engagement with our website forms and communications, and to help us follow up on enquiries more effectively. Where enabled, technical information (such as IP address, browser, and approximate location) may be linked with the information you provide to us in our forms (such as name, e-mail address, and telephone number) and evaluated together. The legal basis for this processing is your consent under Art. 6(1)(a) GDPR. You are entitled to withdraw your consent for the future at any time, and you can still submit our forms without giving consent to this additional processing. Pipedrive's data processing terms and privacy policy are available at https://www.pipedrive.com/en/privacy.
Our website may use mapping services provided by Mapbox, Inc., 740 15th Street NW, 5th Floor, Washington, DC 20005, USA, to display interactive maps, convert addresses to geographic coordinates, and convert coordinates to addresses. By using these services, information about your use of this website, including your IP address, may be transmitted to Mapbox in the United States. When you visit a page containing a Mapbox map, your browser establishes a direct connection to Mapbox's servers. If you do not want Mapbox to process data about you through our website, you can disable JavaScript in your browser, though the map viewer will then not function. Further information is available in Mapbox's privacy policy at https://www.mapbox.com/legal/privacy.
Modaltrans is headquartered in Türkiye with an office in the United Kingdom, and we use service providers located in other countries, including the United States and the European Union. All personal data transmitted through our website is encrypted in transit (SSL/TLS). Where we transfer personal information from the EEA or the UK to a country that does not provide an adequate level of protection, we rely on appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, or another lawful transfer mechanism.
Certain parts of our website and platform infrastructure may be hosted using Microsoft Azure, a cloud hosting service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA. Further information on Microsoft's data protection practices can be found here: https://privacy.microsoft.com/en-us/privacystatement.
Where we process payments on our website or platform, this may be handled through a third-party payment service provider, to whom we disclose the information necessary to process your order or payment (such as name, billing address, and payment details). This data is used exclusively for the purpose of payment processing. Further details will be provided at the point any such payment feature is used.
We may use Microsoft Clarity, a user behaviour analytics tool provided by Microsoft Corporation, to help us understand how visitors interact with our website, including through session recordings and heatmaps. Clarity is designed to comply with the GDPR and the CCPA; for more information, see the Microsoft Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement. Data collected using Clarity is stored on Microsoft's cloud infrastructure. You can prevent the setting of Clarity cookies at any time via your browser settings.
We may use Firebase, a mobile and web application platform provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to analyse application behaviour and improve the performance of our digital products. Some Firebase services process limited technical data, such as pseudonymous instance identifiers with a timestamp, which we use in aggregate to analyse and optimise usage, for example by evaluating crash reports. The legal basis for this processing is our legitimate interest under Art. 6(1)(f) GDPR. Further information is available at https://firebase.google.com/terms/data-processing-terms.
Our website may use the mapping services of HERE Global B.V., Kennedyplein 222-226, 5611 ZT Eindhoven, the Netherlands, to display maps or calculate routes. If you access pages using this service, your IP address and other browser data may be transmitted to HERE. Further information is available in HERE's privacy statement at https://legal.here.com/en-gb/privacy.
Art. 6(1)(a) GDPR is our legal basis for processing operations for which we obtain your consent. Where processing is necessary for the performance of a contract to which you are party, or for pre-contractual measures such as responding to an enquiry about our services, processing is based on Art. 6(1)(b) GDPR. Where we are subject to a legal obligation, such as tax or accounting requirements, processing is based on Art. 6(1)(c) GDPR. In rare cases, processing may be necessary to protect vital interests, based on Art. 6(1)(d) GDPR. Otherwise, processing may be based on Art. 6(1)(f) GDPR, where it is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your rights and freedoms.
Where processing is based on Art. 6(1)(f) GDPR, our legitimate interest is to operate our business for the benefit of our customers, employees and stakeholders, including operating, securing and improving our website and platform, and marketing our services to businesses.
The criterion we use to determine the retention period for personal data is the applicable statutory retention period. After this period expires, the corresponding data is routinely deleted, provided it is no longer necessary for the performance of a contract or the initiation of one. Website enquiry and CRM records are typically retained for the duration of the business relationship and a reasonable period afterwards.
The provision of personal data is sometimes required by law (for example, tax regulations) or by contract (for example, information about a contractual partner). Where entering into a contract requires you to provide personal data, and you do not provide it, we may be unable to enter into that contract with you. Before you provide personal data, you are welcome to contact us to clarify whether provision is required by law or contract, whether there is an obligation to provide it, and the consequences of not doing so.
As a matter of policy, we do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you, within the meaning of Article 22 GDPR.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date, and where changes are material, we will provide additional notice as required by law.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: hello@modaltrans.com
Modaltrans Turkey (Modaltrans Ltd.)
Orhantepe Mah, Üsküdar Cad No 155/81, Istanbul, Türkiye
Phone: +90 216 445 11 12
Modaltrans UK
284 Chase Road, A Block, 2nd Floor, London, N14 6HF, United Kingdom
Phone: +44 20 3411 1185
