Almost three out of four transport and logistics leaders say their businesses cannot define a differentiated customer experience. In contrast, the importance of engaging with customer digitally turns into a must to survive.
Digital freight forwarding market is expected to grow at a CAGR of around 25% between 2022 and 2027.
Top 25 customer experience leaders achieved 5 times the earnings growth of the bottom 25.
In the U.S., the estimated cost of customers switching due to poor service was $1.6 trillion in the past year.
The modern workplace for productivity, effective communication and collaboration.
Modaltrans aggregates all shipment data and presents this to your customer via the branded client portal. Email notifications and shareable links give the customers real time visibility over all ocean, air and road shipments.
Modaltrans’s technology allows you to proactively communicate with your customers and collaborate with other supply chain participants to reduce admin costs and boost customer satisfaction.
Take advantage of cloud-based freight management system for streamlining your daily business operations.
Freight management system provides all in one features, including customer management, automated invoicing, tariff management, team management, and insightful business reports.
Modaltrans’ modern and well designed user interfaces helps to streamline your operations.In addition, it provides powerful integrations with shipping lines and accounting platforms.
It is dramatically essential to align with your customers and operate side-by-side. Explore the steps on how you would enhance the capability to work simultaneously with your client.
Add a link to your website to direct new or existing customers to your white label portal -yourbusiness.modaltrans.com- Alternatively, you can directly invite your clients to your branded portal.
Your customers can raise their quote and order requests via dynamic forms on the portal. That accelerates your pricing processes and minimizes the mistakes.
Eliminate manual and challenging ways to provide locations of the freights. Your customer sees all their shipment locations on the map and gets real-time notifications.
Get the comments and notes of your clients on a job basis. Moreover, your customer platform allows them to see all the necessary shipment and fiscal documents, including invoices.
Learn how companies around the globe use Modaltrans to build stronger relationships with their customers and change the way they do business.
Exceptional Support and Modern UI&UXModaltrans is much more fresh and intuitive than other software on the market. Moreover, support is excellent.”
Better internal communication and reduced adminSharing notes and paperwork in Modaltrans will reduce our administration time allowing us more time to focus on servicing our customers”
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